Terms of Service

Introduction

This document sets out the terms and conditions governing the use of this website (https://www.christakisathens.com/) and the purchase of items through this website (hereinafter, the “Terms”), which is operated by the undertaking under the trade name “Christakis”, having its registered seat in Athens, 5, Kriezotou Str.

Please read the Terms carefully before you start using this website. Use of this website requires and implies the undoubted acceptance of the Terms. In case that you do not agree with any of the Terms, you shall avoid use of and navigation in this website.

The Terms may be amended from time to time and the each time updated document will be available in the present website. It is your responsibility to consult them regularly.

The Terms are governed by the provisions of Greek legislation and, specifically by the law provisions on consumer protection, e-commerce, personal data protection and intellectual property, as in force from time to time.

Use of our website

All users of this website undertake the obligation to use this website exclusively in a lawful manner, pursuant to the present Terms and to the provisions of the applicable law provisions. As such, users indicatively undertake the following obligations:

  • To not make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall cancel it and take all necessary steps for the protection of our legitimate interests;
  • To not publish, send via email or transmit in any other way content that is unlawful or infringes the rights of any third party, including personal data and intellectual property rights;
  • To not mislead any third party concerning the origin of the content of the present website and to not harm in any way our reputation or the reputation of third parties;
  • To not put at risk in any way whatsoever the security of this website and to not prevent any other user from having access to this website;
  • To not establish or transfer in any way whatsoever material of any nature that contains viruses or malicious software or any other files or programs that have been designed with the purpose of interruption, harm or destruction of the operation of any computer software or hardware equipment.
  • To not intentionally provide us with inaccurate contact or other details.

When you place an order on this website, you state that you are over the age of 14 and are legally eligible to enter into contracts.

In any case of use that is unlawful or infringes the present Terms, you shall have the obligation to indemnify us for any direct or indirect damage caused by such use.

Placement of an order

In order to place an order, you have to follow the steps of the online purchasing procedure. Specifically, once you have selected all products that you wish to buy, such products will be added to your cart and the next step will be to process the order and make payment. To that end, you must follow the steps of the purchase process, filling up or verifying the information requested in each step. After doing so, you will receive an e-mail confirming receipt of your order. Placement of an order does not result to conclusion of a sale agreement between us until your order is expressly accepted by us. Upon acceptance of your order, you will receive an e-mail regarding approval of your order, including the details of your order and shipment information.

Availability of the products

All orders are subject to availability of the ordered products. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or similar quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have already paid for the non-available products.

Rejection of an order

Although we make every possible effort to process all orders placed with us, exceptional circumstances may arise in which we may need to reject an order. In case that your order is not accepted but your account has already been charged, you will be reimbursed in full the amount of charge. Apart from such reimbursement, no liability towards you or towards any third party is created in relation with rejection of an order.

Delivery

Notwithstanding clause 4 above regarding product availability and save for extraordinary circumstances, we will endeavour to deliver you the products ordered prior to the date indicated in the email of approval of your order, or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of thirty (30) days from the date of receipt of your order. Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone. If, for any reason, we are unable to meet the indicated timeframe, we will notify you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid.

Transfer of risk and ownership of products

The risks related to the products shall be transferred under your responsibility from the moment when you or a third party indicated by you other than the carrier acquires physical possession or control of such products. You will acquire the ownership of the products once we receive full payment of all payable amounts for their purchase, including delivery fees.

Price and payment

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the web page are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.

The prices on the website include VAT, but do not include delivery fees, which shall be added to the total price.

Return Policy

9.1 Right of withdrawal

If you are contracting as a consumer, you have the right to withdraw from the purchase agreement within fourteen (14) calendar days, without giving any reason.

The withdrawal period will expire after fourteen (14) calendar days from the date on which you or any other person indicated in writing by you other than the carrier acquires physical possession or control of the goods, or -in case of multiple goods in one order delivered separately- after 14 calendar days from the day on which you or any other person indicated by you indicated by you other than the carrier acquires physical possession or control of the good which was delivered last.

To exercise the right of withdrawal, you may notify us by sending us an email at the following email address: info[at]christakisathens[dot]com including an irrevocable statement concerning withdrawal. For your convenience, you may use the model withdrawal form as set out in the Appendix A attached to the present Terms, however, use of such template is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before expiry of the above withdrawal period.

9.2. Effects of withdrawal

If you withdraw from the purchase agreement, we will reimburse you all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the date on which we are informed about your decision to withdraw from the purchase agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not be charges with any fees as result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall only be liable for any diminished value of the goods resulting from the use of the goods exceeding the absolutely necessary for the establishment of their nature, characteristics and functioning.

9.3. Returns of defective products

In the cases in which upon delivery the product is not as described in the Contract, you shall contact us immediately at the telephone number +30 2103613030 or send us an email info[at]christakisathens[dot]com, including the product details, the relevant proof of purchase and the detected deficiency. You shall also either return the product at our store or deliver it via courier at our company’s expenses.

We will carefully examine the returned product and will notify you via e-mail within a reasonable period whether the product may be refunded and/or replaced (as appropriate), in order for you to choose the preferable option. In case of refund, the amounts paid by you for the product will be reimbursed in full, including all delivery costs. The reimbursement shall take place via the same payment means which you used to pay from the purchase.

Use of content on this site

All content on this website (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is exclusively owned by our store or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material included in this website exclusively for your personal and non-commercial use, provided you do not modify or delete or use for any other purposes any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content of this website, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the site, or use of the site for purposes competitive to our store, is expressly prohibited without prior respective written consent of our Company.

Moreover, it is clarified that you may not use contact information displayed on this website for marketing purposes or any purposes other than the purposes of performance of the purchase agreement.

You shall not use any hardware or software intended to damage or interfere with the proper operation of this website or to surreptitiously intercept any system, data or personal information from this website. You shall not interrupt or attempt to interrupt the operation of the site in any way.

Intellectual property

All trademarks, service marks and trade names on this website are proprietary to our store. Use of any material included in this website may take place exclusively upon prior written consent of our store. The logos, designs, advertisements and images described and/or displayed on this website may be governed by intellectual propriety rights of our Company or other third party. No license is granted with respect to these intellectual property rights. This website and all of its content and the selection and arrangement thereof, is protected under the applicable copyright laws.

Viruses, piracy and other computer attacks

You must not make undue use of this website by intentionally introducing a virus or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, or any server, computer or database related to this website. Failure to comply with this clause shall be considered an infraction as defined under the applicable regulations. Likewise, in the event of failure to comply with this clause, authorization to use this website shall be suspended immediately.

We shall not be held liable for any damage or harm resulting from a virus or any other harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or other websites to which this website redirects you.

Links on our website

Our store shall not have any liability related in any way the content of any other websites which you may access from this website. When you access any other website than this website, our store has no control over the content of such website. A link to any other website does not mean that our store endorses or accepts any responsibility related in any way whatsoever to the content or use of such website.

Indemnification

You shall indemnify and hold our store harmless from and against any and all claims, damages, costs and expenses, including but not limited to attorney’s fees, arising from or related to the use of this website in a way that infringes the present Terms and / or the relevant law provisions.

User submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to our store through this website or otherwise disclosed, submitted or offered in connection with your use of this website (collectively “Comments”) shall be in compliance with the present Terms as well as with the provisions of the applicable legislation. You agree that no Comments submitted by you to our store will violate any right of any third party, including copyrights, trademarks, privacy or other personal or proprietary rights. You further agree that no Comments submitted by you to the website will contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible concerning the Comments submitted by you through use of this website.

Written communication

The applicable regulations require that some of the information or notification that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your rights as recognized by law.

Events of force majeure

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the present Terms when such non-compliance is caused by events that are beyond our reasonable control (“Force Majeure”). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

  1. Strike, lockout or other forms of protest.
  2. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
  3. Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster.
  4. Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
  5. Inability to use public or private telecommunication systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  7. Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

Our obligations shall be suspended for the period during which a Force Majeure event continues. We will take all necessary steps to end the situation of Force Majeure and to mitigate its consequences depending on the circumstances of each specific case.

Partial invalidity clause

Should any of the present Terms be declared null and void, the remaining terms and conditions shall continue being in force.

Our right to modify the present Terms

We have the right to review and modify these Terms at any time. You are subject to the present Terms as in effect when you use this website, except for cases in which retroactive application of a term shall take place pursuant to the applicable legislation as each time in force.

Applicable legislation and jurisdiction

The use of this website and the placement of orders through use of this website shall be governed by Greek legislation as each time in force. Any dispute arising from or related to the use of this website shall be subject to the jurisdiction of the Greek courts. If you are entering into the contract as a consumer, nothing in this clause shall affect the rights you have, as recognized in any applicable consumer legislation in force.

Comments and suggestions

Your comments are always welcome. If you have any questions or comments about these Terms, or in any case that you consider that your rights as a consumer have been infringed, you may contact us by using the following email address: info[at]christakisathens[dot]com .

If you have made an online purchase via our website, we hereby inform you in accordance with the European Regulation (EU) No. 524/2013 that you are entitled to pursue an extrajudicial settlement via the relevant Online Dispute Resolution Platform, which is available at http://ec.europa.eu/consumers/odr/.

Thank you for visiting our site.

Last updated 12/05/2021

 

ΑPPENDIΧ A

Withdrawal form template

(You may complete and return this form if you wish to withdraw from the purchase agreement)

To: “Christakis Flagship Store & Workshop”, located in Athens, 5, Kriezotou Str.

I hereby give notice that I withdraw from my contract of sale of the following goods:

Consumer name:

Consumer address:

Date of order:

Order number:

Date of delivery:

Signature of consumer:

Date: